A Profitable Partnership

With 28 years of dealer channel experience, we have established a proven formula and structure for resellers to be profitable, provide their customers with excellent pre and post sales service and support, and maintain the highest level of customer loyalty.

The internet has changed the way customers buy office equipment, the customer now have the ability to shop around on the internet for the lowest prices, and the lowest online prices usually results in lack of customer service and support. The problem begins when dealers sells to both the reseller and e-tailer channel which results in lower profit margins for everyone. Ultimately, the customers are looking for a total shopping experience that combines a fair price with excellent service and support. IKOP understands and values the partnership with it’s network of resellers and will never sell to e-tailers.

Technology not only changed the way customers buy office equipment, it has also increased the complexity of the pre and post sales support for resellers. Most of the office equipment are now connected to the office network and require an understanding of both the networking capabilities of the office equipment and a fundamental understanding of networking. For those resellers with limited IT support or experience consider IKOP as your inside IT support. When partnering with IKOP, we offer the following value-ad service: Product service training (disassemble, assemble, programming, troubleshooting), connectivity training and support (network faxing, printing, & scanning), fast and direct product warranty (next day air shipment).

The growth and profitability of any business is to have customer loyalty. It is proven that customers buy from resellers that provide good products, are experts at the products they sell, and provide a great experience with excellent customer service and support. Customers are not always looking for the lowest prices, they are looking for the best total experience.

IKOP understands the role of the dealer and empowers the resellers with the latest product market research, pre & post product and IT sales support, and a fast warranty process. Partnering with IKOP will increase your profit margin, your ability to support your clients, and your customer loyalty.